Search

Cash only as card machines go down in East of England Co-Op stores

PUBLISHED: 08:15 15 August 2018 | UPDATED: 16:49 15 August 2018

East of England Co-op are unable to take card payments this morning Picture: EAST OF ENGLAND CO-OP

East of England Co-op are unable to take card payments this morning Picture: EAST OF ENGLAND CO-OP

Archant

Convenience store customers were urged to have cash ready as customers experienced problems paying using chip and pin machines.

The East of England Co-op took to Twitter this morning to explain staff would only be able to accept cash while they worked to fix the problem, which was affecting some stores.

“We’re only able to accept cash at the moment, due to a problem with our chip and pin machines,” said the company on Twitter.

“We are working really hard to get this sorted as soon as we can and are sorry for any inconvenience.”

Shoppers took to social media to express their disdain at the lack of cashless options in store over the past few days.

One shopper reported said that there had been “chaos” in the Framlingham branch of the store on Tuesday afternoon evening, while customer Kirsty Old said that she wish she had known about the problems before visiting her local branch.

Roger Grosvenor, joint chief executive for the East of England Co-op, said: “Like many other retailers, we are currently experiencing issues with taking card payments at a number of our food stores across Norfolk, Suffolk and Essex.

“We are sorry for the inconvenience caused and thank our customers for their patience and understanding.

“We are working closely with the provider to implement a fix to resolve this issue and will update our customers as soon as we are able to do so.”

The issue is believed to have begun on Tuesday and has affected a number of other major retailers.

Marks and Spencer customers across the country faced similar issues on Tuesday, with some stores having to put up signs to tell customers they were unable to accept anything but cash.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Sudbury Mercury visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Sudbury Mercury staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Sudbury Mercury account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Other popular content

4 minutes ago

Over the Christmas and New Year period we all struggle to keep a lid on our waste - the food bin groans under the weight of turkey carcasses and our blue recycling bulges with empty boxes from trikes and new games consoles so the last thing you want is to miss your rubbish collection.

5 minutes ago

A Colchester man accused of being part of a gang of men armed with stun guns who burst into a flat occupied by two sex workers has admitted using a stolen bank card belonging to one of the women.

5 minutes ago

Suffolk police seized a higher volume of crack cocaine than any force outside the Met last year, according to new figures.

5 minutes ago

With Christmas around the corner, Suffolk has retail temp jobs a plenty - but which jobs in other sectors are getting increasingly tough to fill?

Show Job Lists

Local weather

Partly Cloudy

Partly Cloudy

max temp: 13°C

min temp: 9°C

Newsletter Sign Up

Sudbury Mercury weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

MyDate24 MyPhotos24